Customer Service Executive in Crewe, Cheshire

Are you passionate about delivering exceptional customer service and building long-term client relationships? If so, we'd love to hear from you.

Our client is a well-established and growing business looking to add a Customer Services Executive to their friendly and professional team.

As a Customer Services Executive, you'll be the first point of contact for clients, providing expert support throughout the customer journey. You'll be responsible for handling enquiries, preparing quotations, managing renewals, and ensuring customers receive outstanding service at every stage.

This is a varied role that combines customer service, account management, and administration within a fast-paced and highly regulated environment.

• Managing new business enquiries and preparing quotations
• Supporting existing clients with renewals and policy amendments
• Delivering excellent customer service via telephone, email, and online channels
• Building strong relationships with clients and key stakeholders
• Liaising with insurers and internal teams to ensure the best customer outcomes
• Maintaining accurate records and updating internal systems
• Ensuring all work complies with industry regulations and company standards

We're looking for someone who is:

• Confident communicating with clients over the phone and via email
• Highly organised with strong attention to detail
• Able to manage multiple priorities and work efficiently
• Comfortable using Microsoft 365 and CRM systems
• Professional, personable, and customer-focused
• Knowledgeable in commercial insurance (beneficial but not essential for the right candidate)

• Opportunity to join a growing and specialist business
• Supportive and collaborative working environment
• Ongoing training and professional development
• Career progression opportunities
• Competitive salary and benefits package

If you're looking for a role where you can build strong client relationships, develop your insurance knowledge, and become part of a successful team, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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