Customer Service Executive (Temp to Perm)

Client Details

This organisation is a long-established UK manufacturer and designer of workplace furniture and storage solutions, supplying products such as office furniture, lockers, and smart storage systems across a range of sectors. The business has built a strong reputation for quality manufacturing, innovation, and bespoke workspace solutions, with a focus on helping organisations create efficient, modern working environments.

Description

Working closely with customers, sales teams, and internal departments, you will play a key role in ensuring orders are processed accurately and delivered efficiently while providing outstanding support throughout the customer journey.

Key Responsibilities

• Act as the first point of contact for customers before and after sales.
• Process customer orders accurately through internal systems and complete post-entry checks.
• Manage customer enquiries through to resolution, ensuring high levels of customer satisfaction.
• Liaise with internal departments to ensure orders are delivered on time.
• Coordinate deliveries and maintain regular communication with customers.
• Support external sales teams with product, order, and process information.
• Handle customer complaints, arrange replacements where necessary, and process credit requests.
• Prepare quotations and provide administrative sales support.

Profile

To be successful in this role, you will have:

• At least 2 years' experience in a customer service environment.
• Excellent communication skills and a confident telephone manner.
• Strong organisational skills with the ability to prioritise workloads effectively.
• Good working knowledge of Microsoft Office applications, including Outlook and Excel.
• A proactive, enthusiastic approach and the ability to work both independently and as part of a team.
• GCSEs (or equivalent) in English and Maths.
• Experinace in the manufacturing industry is desirable.

Job Offer

• Temp to Perm opportuntity
• 8am to 5pm Mon-Fri
• Subsidised canteen.
• Opportunity to join a stable, market-leading manufacturing organisation with a strong reputation for quality and innovation.