Customer Service & Expediting Coordinator in Stockport
Posted by Michael Page
£30,000 – £340,000 a year
Stockport · Permanent · Remote working
As a Customer Service & Expediting Coordinator in Glasgow, you will manage customer enquiries and help keep orders moving through an Industrial / Manufacturing business. You will coordinate updates across the order process, giving customers clear information and helping the wider operation run smoothly.
Client Details
The organisation operates in the Industrial / Manufacturing sector in Stockport.
Description
- Handle customer enquiries by phone and email, providing clear and timely responses.
- Track customer orders and provide accurate updates on progress and expected delivery dates.
- Monitor and expedite customer orders throughout the manufacturing process to support on-time delivery commitments.
- Act as the primary liaison between Customer Service and manufacturing operations, providing visibility of order status and potential delays.
- Work closely with Production, Planning, Procurement, Warehouse, and Logistics teams to prioritise and expedite orders where required.
- Raise and update order information accurately to support a smooth customer journey.
- Keep customers informed when order details or delivery dates change.
- Maintain clear records of customer communications, order status and agreed actions.
- Identify recurring customer issues and share details to support practical improvements.
Profile
A successful 'Customer Service & Expediting Coordinator' should have:
- Experience handling customer enquiries and providing clear updates.
- Ability to coordinate orders and follow actions through to completion.
- Confidence communicating by phone and email with customers and colleagues.
- Strong attention to detail when updating order and customer information.
- Ability to manage changing priorities while keeping customers informed.
- A practical approach to resolving order queries and delivery-related issues.
Job Offer
- Permanent Customer Service & Expediting Coordinator position in Stockport.
- Salary of £30,000 to £340,000 dependent on the level of experience.
If you're interested in this role, apply now.
Application opens at the source listing. Free for jobseekers.