Customer Service Helpdesk Advisor

Customer Service Desk Advisor

Are you a confident communicator with great attention to detail and a genuine passion for customer service?

We are recruiting for a bright, enthusiastic Customer Service Desk Advisor to join a friendly and supportive team in Welwyn Garden City. This is a fantastic opportunity for someone who enjoys solving problems, building relationships and taking ownership of customer queries from start to finish.

About the Role
Working on the Service Desk, you will provide telephone and email support to customers, helping to keep business operations running smoothly. You will diagnose faults, coordinate with suppliers, manage orders and ensure customers receive clear, helpful updates throughout the process.

This is a varied role where no two days are the same. You will be encouraged to develop your skills, use your initiative and become a valued part of the team.

Please note this role involves customer support during office hours, plus occasional out-of-hours support on a rota basis.

Key Responsibilities:

• Support customers by phone and email

• Identify faults and manage them through to resolution

• Work with suppliers on new orders and faults

• Set up and manage orders, keeping customers informed

• Record accurate customer information

• Share clear progress updates

• Attend occasional site visits for installations and fault checks

• Raise occasional invoices and work with finance when needed

About You

• A professional telephone manner and excellent customer service skills
• Strong attention to detail and a determined approach to resolving issues
• Confidence gathering information, following up tasks and chasing third parties when needed
• Good working knowledge of Microsoft Office, including Outlook, Word and Excel
• Excellent organisational skills with the ability to work well under pressure and meet deadlines
• Telephony or IT experience would be beneficial, but full training will be provided
   

What’s on Offer?

• £26,000 per annum plus generous bonus £2,000-£2,500 OTE per year *
• Training and development opportunities
• 37.5hr week Monday-Friday
• Generous company pension scheme*
• Employee discounts and savings*

• 25 days’ holiday plus bank holidays

*Available upon completion of probation
 

Ready to take the next step?
If you are looking for a varied customer-focused role where you can build your technical knowledge and make a real impact, we would love to hear from you. Apply today.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.