Customer Service / In bound Sales Executive

Sales Executive (Customer Service-Led, Inbound Leads)
Location: Highbridge
Job Type: Permanent
Salary: Up to £28,500 p.a. FTE ( 4 days will be pro rata) approx 22800

We are looking for a confident, highly organised Sales Executive with GREAT telephone skills to join our clients friendly and professional team in Highbridge. This isn't a typical sales role - it's very much a customer service approach, focused on responding to and following up inbound enquiries generated via their website, marketing activity and other channels.

Reporting to the Senior Sales Executive, you will play a key role in coordinating customer appointments and ensuring an outstanding customer experience from first contact through to post-appointment follow-up.

Working pattern: 4 days per week (Monday to Friday working window) - any 4 days, but Monday and Friday are a must. Hours are 9:00am to 5:00pm.

Key Responsibilities

• Respond promptly to incoming sales enquiries via telephone, website, and other channels, ensuring all leads are contacted within 24 hours

• Arrange complimentary design appointments for customers with our Sales Designers and Trade Partners

• Follow up with customers after their design consultation to ensure their needs have been met, including managing email surveys

• Review and manage the company database, reactivating inactive leads where appropriate

• Handle requests for brochures and paint colour samples

• Welcome and assist visiting customers, delivering exceptional customer care at all times

• Liaise closely with Sales Designers and internal colleagues to resolve customer queries

• Organise factory tours and viewings of completed orangeries, garden rooms, and kitchens

• Carry out general administrative duties to support the customer service team

• Assist with periodic mail shots to existing customers

Essential Skills & Experience

• GREAT telephone skills and a confident, professional manner

• Strong administration, organisation, and time management skills

• Excellent communication and interpersonal abilities

• Ability to work both independently and as part of a team

• Strong attention to detail and ability to prioritise workload effectively

• Good PC literacy and experience using databases and email systems

What We Offer

• Friendly and supportive working environment

• Full training and ongoing support

• Opportunity to develop within a growing business

• Competitive salary (dependent on experience)

• Free parking

• Pension

• 28 days holiday

• Medicare cash back scheme

• Monthly company FREE lunch