Customer Service & Logistics Administrator

Customer Service & Logistics Administrator
Salary: £24,800 - £25,500 p/a + Company-wide discretionary bonus scheme, subject to meeting targets
Hours: 37.5 Hours per Week, 9am - 5pm Monday - Friday
Holidays: 20 (+8 Bank Holidays) - Increasing by one day each year up to 25 days
Contract Type: Permanent

Are you an organised administrator who enjoys providing excellent customer service and keeping things running smoothly behind the scenes?

Stafflex are currently recruiting on behalf of a local, friendly and supportive business for a Customer Service & Logistics Administrator. This is a varied role where no two days are the same; combining customer service, administration and logistics coordination in one package, to ensure customers receive a first-class experience from order through to delivery.

If you enjoy working in a fast-paced environment, building relationships with customers, and taking ownership of your workload, then we'd love to hear from you.

Key Duties:

Your role will primarily focus on customer service, while also supporting logistics and wider business operations.

• Acting as the first point of contact for customer enquiries via phone and email.
• Processing customer orders accurately and efficiently.
• Keeping customers updated on orders, deliveries and lead times.
• Resolving customer queries and ensuring a positive customer experience.
• Supporting the coordination of deliveries with suppliers, warehouses and transport providers.
• Preparing delivery documentation and maintaining accurate records.
• Assisting with returns, credit notes and replacement orders.
• Supporting the wider steams with a variety of administrative tasks.
• Helping identify improvements to customer service and internal processes

Key Requirements:

We are looking for someone who is organised, proactive and enjoys working with both customers and colleagues.

• Previous experience in customer service / logistics / operations
• Excellent communication skills with a professional and friendly approach
• Strong organisational skills and ability to prioritise a busy workload
• High attention to detail
• Good IT skills, including Microsoft Word, Outlook and Excel
• A proactive approach to work with strong problem-solving skills
• Ability to work independently while also being a supportive team-player.

If you're looking for a new role and have the relevant skills and experience, please apply by submitting your CV in an application!