Customer Service & Logistics Coordinator in Wellesbourne
Posted by Pertemps Coventry
£26,000 – £28,000 a year
Wellesbourne · Permanent
Location: Wellesbourne, Warwickshire
Salary: £28,572 per annum
Hours: Full-time, Monday to Friday
Working Hours: Ideally 10:00am – 6:30pm (some flexibility available, with 9:00am – 5:30pm potentially an option)
Contract: Temporary to Permanent or Straight Permanent, depending on candidate availability and suitability
The Opportunity
We are looking for an experienced, driven and customer-focused Client Service Representative to join an established business based in Wellesbourne.
This is an excellent opportunity for someone who is more than just an experienced customer service professional. We are looking for a real go-getter who takes ownership, uses their initiative and is keen to make a positive impact within the business.
As the primary point of contact for allocated customer accounts, you will be responsible for coordinating day-to-day logistics activities and ensuring a consistently high level of customer service.
Working closely with customers, warehouse teams, transport providers, carriers and internal departments, you will oversee the entire order process from initial booking through to final delivery.
You will take ownership of customer enquiries, proactively manage service issues and look for opportunities to improve processes, streamline operations and enhance the overall customer experience.
The business is looking for someone who will bring ideas to the table, challenge processes constructively and demonstrate the ambition and drive to progress within the company.
Key Responsibilities
- Act as the primary point of contact for allocated customer accounts, building and maintaining strong working relationships.
- Manage customer orders from initial booking through to completion and delivery.
- Coordinate daily activities with warehouse operations, transport providers, carriers and internal departments.
- Monitor shipments and proactively communicate progress, delays or potential service disruptions to customers.
- Take ownership of customer enquiries, complaints, claims and operational issues, ensuring timely investigation and resolution.
- Ensure all customer and shipment information is accurately recorded and maintained within relevant transport and warehouse management systems.
- Liaise with internal teams to ensure customer requirements, priorities and service expectations are understood and delivered.
- Prepare and collate accurate operational information to support customer invoicing and billing.
- Monitor outstanding orders and activities, following up where necessary to ensure agreed deadlines and service levels are achieved.
- Identify recurring issues and opportunities to improve processes, service delivery and the overall customer experience.
- Support the wider Client Services team and contribute to the smooth running of daily operations.
- Ensure all work is completed in accordance with company procedures, customer requirements and relevant compliance standards.
We are looking for an experienced, ambitious and proactive individual who wants to make a difference rather than simply come in and do the job.
You will ideally be someone who:
- Has previous experience in customer service, client services or logistics coordination.
- Is a natural go-getter with a positive, can-do attitude.
- Takes ownership and accountability for their workload and customer accounts.
- Is confident using their initiative and making decisions to resolve problems.
- Has a continuous improvement mindset and actively looks for ways to make processes more efficient.
- Isn't afraid to challenge existing ways of working and put forward ideas and suggestions.
- Is commercially aware and understands the importance of customer retention and service delivery.
- Has excellent communication and relationship-building skills.
- Is highly organised, proactive and able to manage competing priorities.
- Is confident dealing with complaints, claims and operational challenges.
- Is ambitious and keen to develop their skills and progress within the business.
- Can work independently while also contributing positively to the wider team.
Salary & Benefits
- Starting salary of £28,572 per annum.
- 20 days annual leave plus bank holidays.
- Annual leave entitlement increases with length of service.
- Access to a quarterly bonus scheme once permanent, based on overall site performance and profitability.
- Eligibility for the bonus scheme begins after successfully completing six months' service.
- Three-month probationary period.
The company is ideally looking for someone who can start as soon as possible due to increased demand during its peak season.
The initial preference is for a temporary-to-permanent arrangement, allowing the successful candidate to join quickly, receive training and provide additional support to the existing team.
The intention is very much to offer the right person a permanent position once both parties have had the opportunity to assess suitability.
However, the company is also open to considering a straight permanent appointment for the right candidate, depending on availability and experience.
Working Hours & Location
- Full-time, Monday to Friday.
- Ideally 10:00am – 6:30pm.
- Some flexibility is available, with 9:00am – 5:30pm potentially being considered.
- Fully office-based in Wellesbourne, Warwickshire.
Due to the company's location, applicants must hold a full UK driving licence and have access to their own transport.
This is a fully office-based position. The company does not offer any hybrid or home-working arrangements, so you must be happy commuting to the office five days a week.
Interested?
If you are an experienced customer service or logistics professional who is looking for more than just another job, wants to make a difference and is keen to develop and progress, we would love to hear from you!
Apply today with your up-to-date CV and a member of our recruitment team will be in touch to discuss the opportunity further.
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