Customer Service Manager
Pure Resourcing Solutions Limited
Temporary role to start ASAP for 3-6 months
£24.87 per hour
Location: Histon
Hours per week: 17.5 - can be worked to suit you but much be on site in Histon
Join Our Client as a Customer Service Manager and lead a dynamic team in delivering exceptional customer experiences. Operating within the community housing sector, Our Client is renowned for fostering a supportive and innovative environment that values growth, collaboration, and community impact.
In this strategic role, you will oversee a team responsible for frontline customer interactions, ensuring issues are resolved promptly and service standards are consistently met. This part-time position offers flexibility, with 17.5 hours per week, tailored to fit your schedule, while working on-site to maintain close team engagement.
Key responsibilities include:
- Leading and motivating the customer service team, including Advisers and Lettings Co-ordinators.
- Ensuring high-quality service delivery through effective team management.
- Overseeing customer interactions via phone, email, and face-to-face.
- Developing reports and analysing data to identify opportunities for service enhancements.
- Supporting team development through coaching and training initiatives.
- Maintaining efficient procedures and adhering to health and safety policies.
- Social housing sector experience.
- Proficiency with IT systems, including MS Office and performance management software.
- Knowledge of equality and diversity principles.
If you are a motivated leader with a passion for delivering outstanding customer service and want to be part of a forward-thinking organisation, we encourage you to submit your CV. This is your chance to step into a pivotal role that offers both challenge and reward — seize the opportunity to make a real impact!
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