Customer Service & Office Coordinator – Full / Part Time

Our client is a well-established, family-run home improvement specialist with an excellent reputation for delivering high-quality, bespoke solutions to homeowners across Gloucestershire and the surrounding areas. Known for their exceptional craftsmanship, outstanding customer service and attention to detail, they have built a loyal customer base and continue to grow through repeat business and recommendations.

With a friendly, supportive culture and a commitment to excellence, this is an exciting opportunity to join a close-knit team within a respected and successful local business.

Based at their Cheltenham office, our client is looking to recruit a friendly, positive and highly organised individual who is self-motivated, proactive and enjoys working as part of a collaborative team. The successful candidate will have a strong work ethic, excellent organisational skills and a proactive approach to supporting the day-to-day operations of the business.

Responsibilities:

-Answer and direct incoming telephone calls in a professional and friendly manner

-Build and develop relationships with prospective domestic and commercial customers

-Liaise with existing clients, providing updates and helping to manage expectations throughout their customer journey

-Maintain accurate customer records and update information on the company's CRM system

-Contact previous customers to obtain feedback, encourage online reviews and support ongoing marketing initiatives

-Provide administrative support to the Accounts department, including data entry and filing

-Carry out a range of general office administration duties to support the wider team

Candidate Attributes:

-Excellent telephone manner and communication skills

-Strong customer service and relationship-building abilities

-A proactive, organised and positive approach to work.

-Proficiency in Microsoft Office and experience using CRM systems.

-Ability to prioritise a varied workload and maintain accurate records.

Hours: Monday – Friday, full or part time hours between 8:30am – 4:30pm

Salary & Benefits: £13 – £15 per hour depending on experience, company pension scheme, 24 days annual leave + bank holidays and overtime opportunities available