Customer Service & Office Manager

Job Title: Customer Service and Office Manager

Location: Leatherhead

Salary: £35K - £40k

Job Type: Permanent, Full Time, Hybrid

About us:

ConservAqua is a dynamic and growing water retailer dedicated to delivering exceptional service and innovative solutions to our clients. We offer a bespoke service that lowers consumption, reduces bills, and improves the environmental footprint of businesses. Headed by a team with extensive experience in the water industry and utilities sector, our simple, transparent, no-nonsense approach means we offer highly competitive pricing for water and sewerage services. Water efficiency is at the heart of our business, and we work with clients to develop a strategic, efficient plan that uses technology and innovation to drive down bills through reduced water usage, reduced effluent discharge, and reduced surface water drainage.

We are seeking a dynamic and experienced Customer Service & Office Manager to lead our customer service team and oversee the day-to-day management of the office in a fast-paced growing environment. This role is central to driving operational efficiency, embedding system usage, improving customer satisfaction, and supporting the business's growth objectives.

About the role:

This role will be responsible for ensuring the team consistently delivers high standards in service delivery, performance management and guidance, and internal processes.

Your duties will include:

• Line manage the customer service team, providing leadership, coaching and performance management.
• Manage the recruitment, onboarding and training of new team members, including probation reviews.
• Foster a culture of accountability, ownership and customer-focused service.
• Oversee the smooth day-to-day running of the office.
• Identify and implement process improvements to enhance efficiency and reduce errors.
• Ensure compliance with company HR policies relating to holidays, absence, lateness and rota management.
• Maintain accurate documentation and ensure appropriate follow-up of performance and conduct matters.
• Work collaboratively across the business with a flexible, proactive and solution-focused approach.
• Coordinate IT and telephony requirements, including equipment orders, installations, and joiner/leaver processes, liaising with suppliers and resolving issues where required.
• Manage the company's fleet of vehicles.
• Maintain records for employees using their own vehicles for business purposes, ensuring insurance, MOTs and driving licence checks remain valid and up to date.
• Oversee company credit card administration and ensure compliance with internal procedures.

About you:

To succeed in this role, you should possess the following skills and experience:

• Proven experience managing and developing teams, including recruitment and performance management.
• Excellent communication, leadership and interpersonal skills.
• Highly organised, with a proactive, solution-focused approach.
• Experience of office or facilities administration.
• Able to work under pressure, prioritise competing demands and confidently manage stakeholder expectations.

What we offer:

• Free on-site parking
• Private BUPA healthcare (available after successful completion of probation), including optical and therapy benefits
• 20 days annual leave plus bank holidays, with an additional day's leave for your birthday and your child's first birthday
• Perks at Work employee benefits platform
• Financial wellbeing programme with access to independent financial advisers
• Salary sacrifice schemes

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Customer Service Manager, Office Manager, Administration Manager, Team Leader, Facilities Manager, Customer Support Lead, Customer Service Team Leader, Fleet Administrator, or Operations Manager may also be considered for this role.