Customer Service & Operations Assistant in Wellingborough

Our client are looking for a friendly, organised and enthusiastic person to join their team in Wellingborough as a Customer Service & Operations Assistant.

You’ll receive full training on their products, systems and processes, with the opportunity to develop your responsibilities as you gain experience.

You’ll work across customer service and day-to-day business operations, helping make sure their customers receive a great level of service while supporting the team with stock and supply-chain administration.

Your main responsibilities will include:

• Responding to customer enquiries by email and telephone
• Helping customers with product information, troubleshooting and general questions
• Managing warranty enquiries and claims from start to finish
• Arranging replacement products or parts where required
• Keeping accurate records of customer enquiries and warranty cases
• Learning their product range so you can confidently advise customers
• Assisting with stock management and monitoring inventory levels
• Helping coordinate incoming stock and deliveries
• Liaising with warehouses, suppliers and other members of the team
• Updating stock information and internal systems
• Supporting the wider team with general administration and day-to-day tasks

Person Specification:

You don’t need previous experience — we can teach you the role. What matters most is that you are:

• Friendly, confident and comfortable communicating with customers
• Reliable and willing to learn
• Organised with good attention to detail
• Comfortable using computers and learning new systems
• Able to write clear and professional emails
• Happy to ask questions and take responsibility for tasks
• Able to work as part of a small team
• Positive and keen to develop your skills

Basic knowledge of Microsoft Office, particularly Outlook and Excel, would be useful but is not essential.

Hours:  Monday to Friday 8:00am – 16:30pm

Salary:  £25-27,000 per annum depending on age and experience

Benefits:  20 days + Bank Holidays as well as closed between Christmas and New Year as gifted holiday