Customer Service Operations Support

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as Customer Service Operations Support on a full-time permanent basis.

Culture and Environment
Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level.
You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress.
The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand.

Personality
You’ll be a personable, organised and proactive individual who enjoys being at the centre of a busy customer service operation. You’ll have excellent attention to detail and be confident managing multiple priorities while ensuring tasks are completed accurately and efficiently. Naturally solutions-focused, you’ll be comfortable investigating issues, communicating with different departments and taking the initiative when challenges arise. You’ll be adaptable, calm under pressure and a supportive team player, with a genuine focus on delivering a high standard of service and keeping day-to-day operations running smoothly.

Package and benefits

• Monday to Friday (40hrs a week)
• 9:30am – 5:30pm

Pension            

• 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year

Healthcare        

• All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.
• On completion of the 6-month probationary period, healthcare cash plan is available

Holiday Entitlement

• 23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH.
• After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.

Life Assurance

• 2x annual salary

Free onsite parking
     Incredible core company values
Job Role:

• Providing administrative and operational support across Customer Service and wider departments
• Coordinating deliveries, collections and carrier activity while tracking PODs, failed deliveries and daily delivery reporting
• Liaising with warehouse teams and carriers to investigate delivery issues and minimise disruption to customers
• Processing replacement orders, sample requests and internal orders while monitoring back orders and stock
• Producing and analysing operational reports, identifying trends, potential issues and opportunities for improvement
• Preparing customs documentation and supporting accurate declarations for Irish and Northern Irish deliveries
• Collaborating across Customer Service, Quality, Warehouse and other departments to resolve operational challenges and support customer satisfaction

Skills and experience:

• Demonstrating previous experience within a customer service or administrative role
• Possessing excellent organisational skills with the ability to prioritise and manage multiple tasks effectively
• Demonstrating strong attention to detail and maintaining accuracy within a busy working environment
• Communicating confidently and professionally while working collaboratively across different teams
• Using Microsoft Word, Outlook and Excel confidently
• Demonstrating a proactive approach to problem-solving with the ability to work under pressure and adapt to change
• Having experience using ERP, CRM or order management systems would be advantageous
• Holding GCSE Mathematics and English Language at Grade C/4 or above, or equivalent

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.