Customer Service Order Processor
Kemp Recruitment Ltd
Salary: £26,5,000 per year
Hours: Monday–Friday 8:00am–4:30pm or 8:30am–5:00pm (rota basis) + occasional Saturday 8:00am–12:00pm
Location: Bury St Edmunds
About the role
We are looking for a Customer Service Operator to provide high-quality support to key internal and external customers. This is a fast-paced role where you will manage orders, resolve queries, and ensure excellent customer service at all times.
Key duties
- Manage customer orders, prescriptions, and complaints
- Liaise with internal teams to ensure smooth order flow
- Provide solutions to customer queries quickly and professionally
- Produce accurate reports and maintain records
- Support key accounts with tailored customer service
- Work closely with stakeholders to improve customer experience
- Previous customer service experience
- Strong communication and organisation skills
- Ability to work under pressure with high attention to detail
- Confident using Microsoft Office (Excel preferred)
- SAP / CRM experience desirable but not essential
- Private medical insurance
- Pension enhancement after 12 months
- Employee Assistance Programme
- Cycle to work scheme
- Staff discounts
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Application opens at the source listing. Free for jobseekers.