Customer Service

Perfect Personnel are delighted to be supporting our client, a global and innovative organisation based in Halesowen, in the recruitment of a Customer Service & Operations Coordinator.

This is an exciting opportunity for a customer-focused and highly organised individual to join a busy team where no two days are the same. You'll play a key role in delivering an exceptional customer experience while supporting sales, operations, procurement and internal business functions.

If you thrive in a fast-paced environment, enjoy building relationships and have a passion for providing outstanding customer service, we'd love to hear from you.

The Role

As a Customer Service & Operations Coordinator, you will be responsible for managing customer accounts, processing orders and ensuring a seamless experience from enquiry through to delivery.

Key Responsibilities

• Create and maintain accurate customer records, ensuring all information is up to date within internal systems.
• Support new customer onboarding and promote the use of digital tools and online services.
• Handle customer enquiries efficiently, identifying solutions and escalating issues where required.
• Work closely with the sales team to prepare quotations and recommend suitable products and solutions.
• Manage orders from initial processing through to invoicing, including amendments, cancellations, credits and returns.
• Monitor order progress and proactively identify and resolve potential delays.
• Manage customer escalations and provide timely updates throughout the resolution process.
• Process customer claims and returns in line with company procedures and policies.
• Support local warehouse activities, including stock control, order picking, packing and dispatching goods.
• Assist with procurement activities, including supplier enquiries, negotiating quotations, raising purchase orders and monitoring deliveries.
• Support the growth of e-commerce activity and encourage customer engagement with digital platforms.
• Build and maintain strong relationships with customers, sales teams and internal stakeholders.
• Support customer visits and events to strengthen customer relationships.
• Follow up outstanding customer payments in line with agreed commercial terms.
• Manage sales leads and allocate opportunities to the relevant sales teams.
• Promote sustainability initiatives, including recycling programmes.
• Ensure CRM systems are updated accurately and all tasks are completed within agreed service levels.
• Maintain accurate documentation and support internal audits and continuous improvement initiatives.
• Deliver a consistently high level of customer service and contribute to an outstanding customer experience.

About You

We're looking for someone who is:

✔ Experienced in a customer service, sales support or operations-based role.

✔ An excellent communicator with strong relationship-building skills.

✔ Highly organised with strong attention to detail.

✔ Comfortable managing multiple priorities in a fast-paced environment.

✔ Proactive, solutions-focused and able to work independently as well as part of a team.

✔ Confident using IT systems and able to learn new software quickly.

Essential Requirements

• Previous customer service experience is essential.
• Strong administrative and organisational skills.
• Excellent verbal and written communication skills.
• Good working knowledge of Microsoft Office applications.
• Experience using CRM or ERP systems would be advantageous.

What's in it for you?

• The opportunity to join a well-established global organisation.
• A varied and rewarding role with excellent development opportunities.
• Supportive team environment.
• Ongoing training and career progression opportunities.

Perfect Personnel is acting as an Employment Agency in relation to this vacancy.