Customer Service
Pertemps DHL
Key responsibilities would include the following:
- Handle customer queries via phone, email, and other communication channels in a professional and timely manner.
- Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.
- Monitor and achieve KPIs related to customer service performance.
- Use internal systems including Sharp to manage customer information and service records.
- Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.
- Communicate effectively with internal departments to resolve customer issues and improve service delivery.
- Work independently with minimal supervision, demonstrating initiative and ownership of tasks.
You will need a keen eye for detail, as well as a problem-solving head to ensure all issues/queries are dealt with in a timely manner.
Previous customer service experience is preferred.
Full training is provided.
This is a temporary role, with the potential to extend.
Shift Details:
Monday to Friday
08:00-16:30 – 1-hour unpaid break
PAYE - £12.88ph - Weekly or Monthly
What we offer:
Paid holiday days
Safe onsite Parking
Full canteen facilities
24 hour contact lines
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