Customer Service Recoveries Apprentice at Intec Business Colleges, Halifax

If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.

Annual wage - £24,784 a year

Training course - Customer Service Practitioner Level 2

Hours

Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).

37.5 hours a week

Start date - TBC

Duration - 17 months

Your duties and responsibilities include:

• Handling inbound customer enquiries and delivering a professional, friendly and helpful service.
• Taking ownership of customer queries and working towards positive outcomes.
• Listening carefully to customers to understand their individual circumstances and needs.
• Exploring appropriate solutions and negotiating suitable arrangements where required.
• Investigating and resolving customer queries, identifying opportunities to put things right.
• Supporting customers who may be experiencing financial difficulties with understanding and empathy.
• Maintaining high standards of customer service while working in a fast-paced contact centre environment.

Where you’ll work

CREDIT RESOURCE SOLUTIONS, G MILL, DEAN CLOUGH MILLS, HALIFAX, HX3 5AX

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Desired qualifications

• GCSE English (Grade A* - C / 9 - 4) desirable
• GCSE Maths (Grade A* - C / 9 - 4) desirable

Skills

• IT skills & Confident telephone manner
• Excellent listening & good problem solving skills
• Good problem solver
• Dedicated & Hard working
• Confident individual & a good team player
• Enthusiastic & self motivated
• Able to work in a busy role & remain calm under pressure
• Flexible & Proactive
• Call Centre experience
• Very strong C/Service Skills
• Strong communication skills & work ethic
• Excellent attention to detail
• Ability to solve problems
• Professional under pressure
• Willingness to learn

Other requirements

• The role offers an uncapped bonus scheme 5% employee pension contributions
• Free onsite parking
• Given a day off on your birthday
• Role is office based - Hybrid working is not available