Customer Service Representative in Sutton, London

Location: Sutton, Surrey
Hours: Full-Time, 37.5 hours per week, Monday-Friday
Salary: Competitive + Excellent Benefits
Hybrid Working Available

Are you passionate about delivering outstanding customer service and providing solutions that make a real difference?

We are recruiting for a Customer Service Representative to join a successful and growing international business based in Sutton. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working within a fast-paced team environment.

As a Customer Service Representative, you will be the first point of contact for customers, ensuring enquiries are managed professionally and efficiently. You'll support the end-to-end customer journey, from order processing through to delivery updates, whilst maintaining excellent service standards throughout.

This varied role offers the opportunity to work closely with internal departments, suppliers, and customers, helping to ensure a seamless experience and contributing to the overall success of the business.

• Managing customer enquiries via phone and email
• Processing orders accurately and efficiently
• Providing delivery updates and resolving customer queries
• Handling complaints professionally and finding effective solutions
• Building strong relationships with customers and colleagues

• Coordinating orders and liaising with suppliers
• Monitoring stock availability and order progress
• Supporting inventory and supply chain processes
• Investigating and resolving delivery or supply issues
• Maintaining accurate records and system updates

• Working collaboratively across multiple departments
• Supporting process improvements and customer experience initiatives
• Managing workloads effectively in a busy environment
• Providing general administrative support where required

We're looking for someone who has:

• Previous experience within customer service, administration, sales support, or order processing
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Good IT skills, including Microsoft Office
• A positive, proactive attitude with a customer-first approach
• The ability to manage multiple priorities effectively
• Confidence dealing with customer enquiries and resolving issues

• Experience using CRM or ERP systems
• Experience within logistics, distribution, manufacturing, or supply chain environments
• GCSEs (or equivalent) in Maths and English

In return, you'll receive an excellent package including:

• Annual discretionary bonus scheme
• 25 days holiday plus bank holidays
• Additional leave for key life events
• Competitive pension scheme
• Life assurance and income protection
• Hybrid working opportunities
• Employee Assistance Programme
• Private wellbeing support and health initiatives
• Cycle to Work scheme
• Discounted gym membership
• Retail discounts
• Complimentary refreshments
• Regular team social events

If you're looking for a varied customer service role within a supportive and professional organisation that values its employees and offers genuine career development opportunities, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.