Customer Service Representative

Helpdesk Operator  

Salary: £24,969 per annum 

Location: Glasgow Head Office (G5 0US)

Contract type: Permanent , Days 

Full time:  37.5 hours per week. Working 5 over 7 days. 

Contract: Asda 

Here's what you can expect to be doing: 

• Handling inbound and outbound calls, and logging jobs in a fast-paced environment 

• Co-ordinating contractors and City Technicians to ensure they attend to our City standards 

• Working in partnership with customers to achieve results  

• Completing a variety of administrative tasks such as quotes, uplifts, emails 

• End-to-end job management  

• Working as part of a team to drive customer excellence          

Here's what we would like from you:  

• Driven and passionate with a great attitude to deliver customer excellence  

• Helpdesk experience in facilities management  

• Excellent verbal and written communication skills 

• Accuracy and attention to detail 

• Ability to work as part of a team and effectively manage own workload  

• Administrative experience, including knowledge of Microsoft office packages 

• Previous contact centre/call centre/helpdesk experience

Here are the benefits we offer: 

• 33 days (6.6weeks) paid holiday for a full-time contract 

• 37.5 hours per week contract 

• Free on-site parking  

• Subsidised canteen facilities & vending machines  

• Access to Mental Health First Aiders 

• Recommend a Friend incentive  

• Pension scheme – up to 5% matched contribution  

• Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more 

• Salary sacrifice schemes, including Smart Tech and Cycle to Work 

• Great development and career opportunities 

• Access to One City, our reward and recognition hub. One City provides access to a host of benefits: 

• Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more 

• Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips 

• Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!