Customer Service Representative - GCS
Insight Select
We are currently recruiting for an experienced Customer Service Representative to join a busy and fast-paced organisation based in Gravesend.
This is a fantastic opportunity for someone who enjoys building strong customer relationships, taking ownership of queries and ensuring customers receive a consistently high level of service.
The role is fully office-based, Monday to Friday, 8:30am–5:30pm, and would suit someone with around 2–3 years' experience in a demanding customer service environment who is confident managing multiple priorities and communicating with customers and internal teams.
The Role
As a Customer Service Representative, you will be a key point of contact for customers, overseeing orders and deliveries and making sure enquiries and issues are dealt with promptly and professionally.
Your responsibilities will include:
- Managing and overseeing customer deliveries from order through to completion.
- Acting as the first point of contact for customer requests and enquiries.
- Processing customer orders and checking order entry.
- Keeping customers proactively updated on orders, deliveries and any issues.
- Building strong, long-term relationships with customers and understanding their individual needs.
- Carrying out regular courtesy calls with key customers and working closely with internal account managers.
- Investigating and resolving customer complaints through to completion.
- Taking ownership of customer issues and working with colleagues to deliver solutions.
- Identifying opportunities to improve processes and customer service.
- Communicating promotional offers and ensuring customers are aware of relevant products and opportunities.
- Proactively contacting customers where their ordering patterns have changed or where they have not ordered within their usual timeframe.
- Experienced in a demanding customer service environment, ideally with 2–3 years' experience.
- A confident and professional communicator with excellent relationship-building skills.
- Customer-focused and able to take ownership of issues from start to finish.
- Proactive, organised and process-driven.
- Comfortable working in a fast-changing and dynamic environment.
- Confident handling difficult conversations and delivering challenging messages positively.
- A strong active listener who can understand and respond to customer needs.
- Confident using Microsoft Office, particularly Excel at an intermediate/advanced level.
- Fluent in written and spoken English.
- Experience using SAP and/or Salesforce.
- Experience handling customer complaints through to resolution.
- Experience working within an international business.
- Additional languages, particularly French, Spanish or Portuguese.
- £30,000–£32,000 salary
- Permanent, full-time position
- Monday–Friday, 8:30am–5:30pm
- Fully office-based in Gravesend
- 25 days' annual leave plus bank holidays
- Contributory pension scheme
- Life assurance
- Employee wellbeing/benefits scheme
- Free parking
- Opportunity to join an established and fast-paced organisation with development and progression opportunities
Apply today for immediate consideration.
Apply Now →
Application opens at the source listing. Free for jobseekers.