Customer Service Representative

Midsomer Norton | Westfield Trading Estate
Full-time | Office-based
Salary: Dependent on experience

We’re looking for a Customer Service Representative to join our clients busy and friendly team and become a key part of delivering fantastic products for their clients.

This isn’t just a role where you answer emails and pick up the phone. You’ll be at the heart of each customer project — from the first enquiry and quotation right through to production, mailing and successful delivery.

If you’re someone who enjoys building great relationships, juggling multiple projects, solving problems and making sure everything runs like clockwork, you could be exactly who we’re looking for.

You’ll be the person our customers can rely on, making sure their projects are handled smoothly, professionally and accurately.

Your day could include:

• Being the friendly first point of contact for customers by phone and email.
• Responding to enquiries quickly, professionally and with a can-do attitude.
• Preparing accurate and competitive quotations for projects.
• Processing customer orders and ensuring all details are correct.
• Working with customers to clarify artwork, specifications and requirements.
• Coordinating mailing data, fulfilment and delivery requirements.
• Working closely with Sales, Production, Print, Fulfilment.
• Keeping a close eye on every project to make sure deadlines and quality standards are met.
• Keeping customers updated and letting them know about progress, changes or potential delays.
• Solving customer queries and complaints quickly and effectively.
• Spotting opportunities to recommend additional products or services that genuinely add value.
• Supporting the wider team when things get busy.

You don’t need to know everything about the product on day one. What matters most is that you’re organised, switched-on, customer-focused and keen to learn.

We’re looking for someone who has:

• Excellent written and verbal communication skills.
• Strong organisational and time-management skills.
• A fantastic eye for detail — getting the little things right really matters.
• The ability to manage several projects and priorities at once.
• Good IT skills, including Microsoft Office.
• A positive, proactive and practical approach.
• A genuine desire to provide excellent customer service.
• The confidence to communicate with customers and colleagues at all levels.

Experience or knowledge of:

• Print, mailing or fulfilment.
• Print production processes.
• Direct mail campaigns.
• Hybrid mail platforms.
• Digital document delivery solutions.
• Postal production processes.

Industry experience is desirable, but the right attitude, organisation and customer service skills are just as important.

You’re likely to be someone who:

✔ Loves getting things organised.
✔ Notices the details others might miss.
✔ Enjoys helping people and solving problems.
✔ Can keep calm when there are lots of plates spinning.
✔ Takes ownership and gets things done.
✔ Works brilliantly as part of a team.
✔ Can also get on with things independently.
✔ Takes pride in delivering an excellent customer experience.

If you’re looking for a role where no two days are quite the same, where you can build strong customer relationships and play a genuine part in getting projects successfully across the finish line, we’d love to hear from you.

Apply today and come and be part of our team!

Job Title: Customer Service Representative
Industry: manufacturing
Location: Westfield Trading Estate, Midsomer Norton
Job Type: Full-time
Working Environment: Office-based
Salary: Dependent on experience

Think you’ve got what it takes? We’re ready to meet you!

Contact Sophie Blower @ interaction recruitment in Taunton Somerset 

Allocation number: INDTB