Customer Service Representative in Washington, Sunderland

The Rewards and Benefits on Offer:

• Immediate start available
• A competitive basic salary and benefits
• 25 days holiday plus BHOLS
• Death in Service 2x annual salary
• Auto-enrolment pension
• Healthcare cash plan.
• The chance to gain experience with a rapidly growing blue-chip employer  
• Free on-site parking

MTrec’s New Opportunity:

MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Customer Service Representative. The main focus of the role is to work closely with sales and production teams to create a customer-friendly environment, with the expectation that you are responsible, service-minded and dedicated to providing high-quality service to customers

If you meet the person specification below, apply now for an immediate response!

The Job you will do:

• Providing a highly efficient, service-oriented order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements
• Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service
• Monitor customer account and/or order status regularly, resolving problems with potential customer impact e.g. credit blocks, delivery issues
• Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times
• Maintain system housekeeping and admin

About you:

• Experience in a customer service-focused role, ideally within engineering/manufacturing
• Experience in logistics and export documentation is desirable
• Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.
• Excellent communication skills, both written and verbal, including a confident and professional telephone manner.
• The ability to work effectively as part of a team and independently when required.
• Good IT literacy, with knowledge of common Microsoft Office applications