Customer Service Representative

Are you an experienced administrator or customer service advisor?

We currently have a temporary customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience

Role: Customer service rep

Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (flexible)

Pay: £14.50 per hour

Duration: Temp ongoing - Could potentially go perm based on performance 

Location:  Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based) 

Main tasks include

• Ensure that orders are received when goods/services have been supplied

• Liaising with suppliers to resolve any invoice queries

• Answering the telephones and passing on messages in a professional manner

• Taking customer orders

• Updating customers on orders and deliveries

• Dealing with any customer queries

• Supporting internal staff with pricing queries

• Data entry

Requirements

• Excellent IT skills and proficient in the use of Google suite 

• Flexible and adaptable attitude with ability to prioritise a range of different tasks.

• Exceptional communication skills, at all levels, both written and verbal.

• Excellent organisational and time management skills.

• Excellent interpersonal skills with other members of staff at all levels of the organisation.

• Confident, enthusiastic and tenacious

• Previous admin or customer service experience

• Ideally you will need a vehicle to get to site as there is no public transport available

Benefits:

• Advice and editing on your current CV

• Dedicated team throughout your journey within the role

• Paid holiday

• Exclusive online services including restaurant and retail discounts

• Chance to receive £25* for referring a friend

• Opportunity for progression into permanent roles

• Competitive rates of pay

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.