Customer Service Representative

Do you have experience in a busy customer support, helpdesk or service coordination role?
Are you confident speaking with customers, planning engineers’ workloads and keeping service jobs moving in a fast-paced office environment?

We’re recruiting for a Customer Support Representative to join a well-established business in Kidderminster. This is a great opportunity for someone with strong customer service and scheduling experience who is confident juggling multiple priorities, liaising with engineers and customers, and working as part of a busy open-plan office team of around 20 people.

What you’ll be doing:

• Acting as the first point of contact for customers by phone and email
• Booking and coordinating service, maintenance and repair visits
• Planning engineer workloads and scheduling jobs efficiently
• Liaising with customers and engineers to ensure smooth delivery of service work
• Updating internal systems, job records and customer account information
• Following up on completed visits, reports, repairs and additional work required
• Supporting reactive callouts and workshop bookings where needed

What we’re looking for:

• Previous experience in customer service, helpdesk, service desk or service coordination
• Experience dealing with customers, engineers and planning / scheduling work
• Confident communicator who is comfortable working in a busy open-plan office
• Strong organisation skills with the ability to prioritise and multitask
• Good IT skills and confidence updating systems and records
• Positive team player with a proactive approach

Package:

• £26,000 salary
• 37.5 hours per week, Monday to Friday
• 25 days holiday + bank holidays, rising with service
• Pension scheme
• Enhanced family friendly benefits
• Private medical insurance after 1 year

If you have experience in a helpdesk, customer support or service planning role and enjoy being at the centre of customer and engineer coordination, we’d love to hear from you.