Customer Service/Sales Advisor

Customer Service/Sales Advisor

Our client is a specialist freight forwarder providing time-critical European road transport and worldwide air freight solutions to businesses across a range of sectors.

Due to continued growth, they are seeking a Road Freight Sales & Customer Service Executive to join their dedicated operations team, supporting customer relationships and delivering high-quality freight solutions.

Remuneration & Benefits

• Salary: £28,000 base salary per annum, plus twice-yearly bonus opportunities, annual employee ownership bonus, and attendance-based bonuses.
• Working hours: Monday to Friday, 08:30 to 17:00
• On-call: Remote weekend on-call duties required after training, approximately 1 weekend every 2 months, with additional payment provided.
• Annual leave: 23 days plus bank holidays. Bank holiday working paid at double time with an additional day in lieu.
• Benefits: Workplace pension scheme and Employee Assistance Programme for employees and immediate family members.

Position Overview

The Customer Service/Sales Advisor will support customers with time-critical European transport solutions, managing enquiries, sourcing transport options, and maintaining strong relationships with clients and suppliers.

Key responsibilities include:

• Responding to customer enquiries via telephone and email, providing accurate freight quotations and solutions.
• Liaising with UK and European transport partners to secure competitive pricing and reliable transport options.
• Managing shipments from enquiry through to delivery, ensuring accurate documentation and communication.
• Building relationships with new and existing customers to encourage repeat business.
• Negotiating with customers and suppliers to achieve the best commercial outcomes.
• Maintaining accurate records and updating internal systems.
• Supporting customs requirements and wider operational activities where required.

Position Requirements

• Experience within a fast-paced sales, customer service, or freight environment.
• Confident telephone manner with strong communication and relationship-building skills.
• Excellent negotiation skills with customers and suppliers.
• Proactive, enthusiastic, and commercially driven approach.
• Strong attention to detail and ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and web-based systems.

Desirable:

• European language skills.
• Knowledge of European geography.
• Understanding of customs formalities relating to European transport.

Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.