Customer Service & Sales Consultant (Accommodation))

Our client, a property business based in Nottingham, are looking for an outgoing and chatty candidate initially for a 6 month fixed term contract. This will very likely turn into a permanent role.

Client Details

Our client is an accommodations company affiliated with higher education. They are a large, fast paced company who pride themselves on being a great employer. This is an office based role throughout the summer, but from October onwards it becomes hybrid (2 days office 3 days home)

Description

• Assist in delivering student facing sales and administration activity from re-applicant accommodation enquiry through to departure.
• Record and track volumes of face-to-face customer queries, complaints, telephone calls, emails, chatbot queries, and other student related queries as part of the team's monthly reporting requirements.
• Support sales activity by utilising the CRM system to convert warm leads into confirmed bookings; maintain and analyse sales dashboards, and proactively conduct outbound sales calls to drive occupancy targets.
• Coordinate and schedule viewing appointments, delivering high-quality show rounds and room viewings to prospective residents, ensuring an excellent customer experience throughout.
• Provide first response to all student enquiries including tenancy references, proof of residency queries and early arrival enquiries.
• Provide support to the student room allocations process as required.
• Attendance at Open days, intake and recruitment events as required with ad hoc weekend requirements.

Profile

A successful Customer Service & Sales Consultant (Accommodation) should have:

• Previous experience in customer service or sales within the property industry is highly advantageous.
• Strong communication and problem-solving skills to effectively address client needs.
• Proficiency in using CRM systems or similar software for managing bookings and customer interactions.
• The ability to work collaboratively in a team-oriented environment.
• A customer-focused mindset with an eye for detail and accuracy.

Job Offer

• A fixed-term contract with a competitive salary ranging from £26,000 to £27,000 per annum.
• Opportunities to work in the vibrant city of Nottingham within the property industry.
• Engage in a role that offers variety and the chance to make a real impact on customer satisfaction.
• Join a supportive team environment with a clear focus on achieving shared goals.

If you are ready to take the next step in your career as a Customer Service & Sales Consultant (Accommodation), we encourage you to apply now!