Customer Service & Scheduling Coordinator

Berry Recruitment are NOW hiring for an organised and proactive Customer Service & Scheduling Coordinator to join a growing, friendly team based in Thame, Oxfordshire.

This is an excellent opportunity for someone who enjoys working in a fast-paced office environment, building strong client relationships, and coordinating engineers to deliver outstanding customer service.

Commutable from Thame, Haddenham, Bicester and Aylesbury.

Role: Customer Service & Scheduling Coordinator

Salary: £28,000 - £31,000 per annum

Location; Thame Oxfordshire

Hours: Monday to Friday - Office Based

Key Responsibilities of the Customer Service & Scheduling Coordinator:

• Manage a dedicated portfolio of client accounts, providing a high level of customer service.
• Plan and schedule engineers' daily workloads, ensuring jobs are allocated efficiently.
• Liaise with customers, engineers and subcontractors regarding appointments, updates and service requests.
• Respond promptly to telephone enquiries and email correspondence.
• Monitor and manage shared and individual inboxes, ensuring all queries are dealt with in a timely manner.
• Prioritise urgent works and coordinate resources to achieve agreed service levels.
• Raise job requests, purchase orders and update internal systems accurately.
• Maintain regular communication with clients, keeping them informed throughout the service process.
• Work collaboratively with colleagues to ensure the smooth running of daily operations.
• Build positive working relationships with customers, engineers and internal departments.

About you:

• Previous experience in customer service, scheduling, planning or administration.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Confident communicator with an excellent telephone manner.
• Professional written communication skills with good attention to detail.
• Comfortable working in a busy, fast-paced environment and adapting to changing priorities.
• Ability to build lasting relationships with clients and colleagues.
• Competent using Microsoft Office and internal computer systems

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.