Customer Service Travel Consultant in Cambridge, Cambridgeshire
Posted by Platinum Travel Recruitment Ltd
£31,000 – £32,000 a year
Cambridge · Part Time
Platinum Travel Recruitment are collaborating with a fabulous travel company who are now seeking Customer Service Travel Consultant to join the team, full or part time.
If you are from a tour operator or travel agent with great customer service skills seeking a rewarding career with a forward thinking travel company this is the role for you.
Customer Service Travel Consultant Duties
- Amending travel bookings and managing or responding to special requests.
- Responding to customer enquiries by email and telephone.
- Proactively handling customer requests and resolving any customer issues that may arise.
- Responding to customer reviews and addressing any issues raised.
- Translating accomodation descriptions, website content and marketing materials from English into their native language.
- Undertaking other reasonable duties as required to support the proper performance of the role.
Customer Service Travel Consultant – Essential Requirements:
- Previous experience within the travel industry is essential, living within easy reach of the office.
- Fluency in French or Dutch would be highly desirable, although this is not mandatory.
- Excellent customer service and communication skills.
- The ability to work independently, proactively resolve issues and manage customer requests effectively.
Customer Service Travel Consultant – Benefits
- Career growth
- Supportive team
- Full or Part Time Hours – 20-37.5 hours per week
- Holiday perks
- Workplace pension.
- Company laptop provided.
- Office or hybrid working.
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