Customer Service - Weekend Only - Hybird

Pertemps Milton Keynes

Weekend Customer Service Advisor (Hybrid)About the RoleWe’re looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our client’s growing support team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across multiple channels.Working exclusively at weekends, you’ll play a key role in delivering exceptional customer service via phone, email, and social media, ensuring every enquiry is handled promptly, professionally, and accurately.
Working Hours:
  • Saturday: 12:00pm – 8:00pm
  • Sunday: 12:00pm – 8:00pm
Key Responsibilities
  • Respond to customer enquiries via phone, email, and social media in a timely and professional manner
  • Provide outstanding support and resolve customer queries efficiently
  • Monitor and respond to social media comments and messages, helping to build strong customer relationships
  • Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them
  • Maintain accurate customer records and ensure compliance with internal processes and standards
  • Work collaboratively with the wider customer service team to deliver a seamless customer experience
Systems & Tools
  • Experience using CRM or ticketing systems (such as Halo) would be advantageous
  • Familiarity with social media management platforms (such as Sprout) is beneficial
About You
  • Previous customer service experience within a fast-paced environment
  • Excellent communication skills, both written and verbal
  • Confident handling customer enquiries across multiple channels
  • Highly organised, proactive, and able to manage competing priorities
  • Professional and empathetic when dealing with sensitive or complex issues
Why Apply?
  • Hybrid working opportunity
  • Comprehensive one-week office-based training
  • A chance to make a real impact on customer experience
  • Be part of a supportive and growing team

Apply Now →

Application opens at the source listing. Free for jobseekers.

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