Customer Services Co-ordinator

Pure Resourcing Solutions Limited

An exciting opportunity has arisen for a Service Coordinator to join a busy and collaborative team. This role is perfect for someone who enjoys organisation, problem-solving and delivering excellent customer service while coordinating multiple activities in a fast-paced environment.

You'll be responsible for managing service requests from start to finish, ensuring customers receive a smooth and professional experience throughout. Working closely with engineers, subcontractors and internal teams, you'll play a key role in keeping operations running efficiently and ensuring work is completed to the highest standards. 

Key Responsibilities
  • Manage customer service enquiries and requests from initial contact through to completion. 
  • Coordinate engineers and specialist contractors to deliver service activities efficiently.
  • Prepare and issue quotations and supporting documentation. 
  • Monitor ongoing jobs and provide customers with timely progress updates.
  • Ensure accurate record keeping, reporting and administration. 
  • Support invoicing, purchasing and general operational processes. 
  • Work collaboratively with colleagues across the business to maintain high levels of customer satisfaction. 
About You
  • Previous experience in a customer service, administration, planning or coordination role.
  • Strong communication skills with the ability to build positive relationships.
  • Excellent organisational skills and attention to detail.
  • Comfortable managing multiple priorities and working to deadlines.
  • Confident using Microsoft Office applications.
  • A proactive and professional approach with a willingness to learn.

What's on Offer?
  • Hybrid working
  • 37-hour working week
  • Supportive team environment
  • Varied and rewarding role
  • Competitive salary and benefits package
This is a fantastic opportunity to join a growing organisation where your organisational skills, customer focus and ability to keep things moving will make a real difference from day one.
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