Customer Services & Data Officer in Byfleet
Posted by Venus Recruitment Ltd
£30,000 – £32,000 a year
Byfleet · Contract
Byfleet
Salary: £30,000 - £32,000 per annum
Maternity Cover Contract - Full time - Flexi time
Are you passionate about delivering exceptional customer service and keeping data accurate, organised and actionable?
We're looking for a highly organised Customer Services & Data Officer to join a collaborative and friendly team on a maternity cover contract. This varied role combines customer service, data management and event administration, ensuring a seamless experience for participants while maintaining the integrity of the CRM and operational systems.
The Customer Services & Data Officer will:
- Manage CRM data, imports, income processing and data quality.
- Maintain communication preferences and ensuring GDPR compliance.
- Producing reports, audience selections and data insights to support campaigns and events.
- Act as a first point of contact for participants and customers via phone and email.
- Support registrations, online platforms and customer enquiries.
- Prepare event materials, participant communications and operational mailings.
- Coordinate administrative processes and helping events run smoothly.
- Identify opportunities to improve processes, efficiency and service delivery.
- Experience working with CRM systems and data administration.
- Excellent attention to detail and strong organisational skills.
- Proficient Excel skills.
- A customer-focused approach with outstanding communication skills.
- Confidence handling multiple priorities and solving problems independently.
- Experience producing reports and analysing data.
- Knowledge of GDPR and data management best practice.
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Application opens at the source listing. Free for jobseekers.