Customer Services Exectuive in Marlow
Posted by Trinity Resource Solutions
Pay not stated
Marlow · Contract
Key Responsibilities
- Act as the main point of contact for customer enquiries, providing timely support and clear communication throughout the order lifecycle.
- Manage customer accounts and process complex sales orders using ERP systems, ensuring accuracy and timely fulfilment.
- Work closely with Sales, Supply Chain, Finance and Logistics teams to resolve issues and deliver an efficient service.
- Investigate customer claims, identify root causes and coordinate resolutions with relevant stakeholders.
- Maintain accurate records, monitor service performance and contribute to reporting and continuous improvement initiatives.
- At least two years’ experience in a customer service role, ideally within FMCG or a B2B environment.
- Experience in sales order processing
- Strong communication and problem-solving skills, with a genuine passion for delivering excellent customer service.
- Excellent attention to detail, organisational skills and the ability to manage multiple priorities effectively.
- Experience with Salesforce, SAP and Microsoft Office would be beneficial, alongside a proactive approach to learning and process improvement.
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