Customer Services Officer

Customer Services Officer

Salary: £31,402 per annum plus excellent benefits
Hours: 35 hours per week, between 08:00 and 17:00
Contract Type: Permanent
Location: Office based

Closing Date: 30 September
Interview Date: 14 October

Our Client's vision is Great homes. Strong communities. Bright futures.

This vision supports Our Client's mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities it serves, Our Client works to tackle societal issues and help reduce the inequalities faced by local communities. Fundamental to this is the provision of high-quality housing that residents are proud to call home.

What will your role be?

The Customer Services Officer team is the first point of contact for customers, resolving a wide range of housing-related queries over the phone and through digital channels. You will work as part of the team to deliver a consistent, high-quality, customer-focused service, responding to all enquiries and ensuring customers are treated fairly, listened to, and that their concerns are acted upon.

For further information, please review the job description within the recruitment pack.

Who are we looking for?

You will have a general level of education, including GCSE Maths and English (Grade A*-C/9-4) or equivalent, together with experience of delivering high-quality customer service through a variety of communication methods, including telephone, face-to-face and written correspondence. You will be motivated to resolve issues at the first point of contact and possess strong organisational, problem-solving and record-keeping skills, alongside the ability to work effectively as part of a team.

For further information, please review the person specification within the recruitment pack.

Why join Our Client?

You will be joining a caring, inclusive, professional and innovative organisation, working alongside colleagues who are motivated, passionate and committed to making a positive difference. Our Client is dedicated to supporting employees and helping them perform at their very best.

How to apply

Please review the recruitment pack and complete the online application process.

All applicants must submit both a CV and a supporting statement in order to be considered for this vacancy. Applications submitted without either document will not be progressed. The supporting statement can be completed as part of the online application form and should be a minimum of 200 words.

Encouraging diversity

Our Client is committed to increasing diversity and welcomes applications from people of all backgrounds, cultures, perspectives and experiences. Diverse thinking is valued, and inclusive recruitment practices help foster innovation, creativity and balanced teams.

Recognising that candidates from ethnic minority backgrounds and disabled applicants may have experienced additional barriers when applying for roles, Our Client offers a guaranteed interview scheme for eligible applicants who meet all of the essential criteria outlined in the person specification.

If you wish to apply under one of these schemes, please select "YES" to the relevant question on the online application form.

Further information

For further details about this opportunity, please refer to the recruitment pack available as part of the application process.