Customer Services Team Leader

Pyramid8 are recruiting for an enthusiastic and confident Customer Services Team Leader who enjoys motivating people, improving performance, and delivering outstanding service? We're looking for a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services.

This is a hands-on leadership role where you'll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management. You'll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.

Covering 2 sites – Normanton and Pontefract

Monday – Friday 37.5 Hours ( With some flexibility )

What You'll Do

• Lead, coach and support the Customer Services Team.
• Provide hands-on support with calls, reception and referrals when required.
• Monitor service performance and identify opportunities to improve patient access and customer experience.
• Work closely with colleagues to ensure services run smoothly and efficiently.
• Train, Develop and Coach new and existing staff
• Help create a positive, supportive and high-performing team culture.
• Help design training manuals and look at improvements to process

About You

You'll be an organised, approachable and confident leader with:

• Previous experience leading a customer service team.
• Excellent communication and problem-solving skills.
• The ability to motivate others and manage competing priorities.
• A passion for delivering exceptional customer service.
• You will need to be flexible and pro-active

Healthcare experience is beneficial but not essential.

You'll be joining a supportive organisation where your leadership will make a real difference to both patients and colleagues. We offer ongoing development opportunities, a collaborative working environment and an excellent benefits package, including:

• 28 days annual leave plus bank holidays and your birthday off
• Health and wellbeing programme
• Cycle to Work scheme
• Professional membership reimbursement
• Up to two paid volunteering days each year