Customer Success Account Manager

Customer Success Account Manager (High Growth Digital Agency), Up to £40,000 base + £6000 Bonus + Gym Membership + Other Great Perks

This Isn't Just Another Customer Account Manager Role !

Are you the kind of person who loves building relationships, solving problems, creating opportunities and making a real impact?

Do you thrive when you're trusted to take ownership, influence outcomes and become the person clients genuinely rely on?

If so, this Customer Success Account Manager opportunity could be exactly what you've been looking for.

We are recruiting for a fast-growing digital agency seeking an ambitious Customer Success Account Manager to become the trusted partner for a portfolio of valued clients. This is a role where you'll have the freedom to shape processes, improve the client experience and contribute directly to business growth.

The Opportunity:

As a Customer Success Account Manager, you'll be responsible for developing strong client relationships, driving client satisfaction, increasing retention and identifying opportunities to grow accounts.

You'll act as the bridge between clients and internal teams, ensuring projects are delivered successfully while helping clients achieve their goals.

This is an ideal opportunity for someone who enjoys combining relationship management, commercial thinking and problem-solving in a fast-paced digital environment.

What You'll Be Doing

Managing and developing relationships with a portfolio of clients

Becoming the primary point of contact and trusted advisor

Leading onboarding and ensuring an exceptional client experience

Conducting regular client reviews and strategy discussions

Identifying opportunities to grow accounts and increase revenue

Driving client retention and proactively managing risks

Working closely with delivery, marketing and operational teams

Managing client communications and resolving issues quickly and professionally

Monitoring performance metrics and providing actionable insights

Helping build and improve scalable client success processes

What We're Looking For

Previous experience in Account Management, Customer Success, Client Services or a similar client-facing role

A proven track record of building strong client relationships

Experience improving client retention and growing accounts

Excellent communication and stakeholder management skills

Strong organisational skills and attention to detail

A proactive, solutions-focused mindset

The confidence to work independently and take ownership

Benefits

• 28 days annual leave including public holidays
• Gym membership
• Workplace pension
• Learning & development budget
• Hybrid working opportunities
• Regular team events and social activities
• Genuine career progression within a growing digital agency

Ready for Your Next Challenge?

If you're looking for a Customer Success Account Manager role where your ideas matter, your impact is visible and your career can accelerate, we'd love to hear from you.