Customer Success Advisor in Hebburn, South Tyneside

We’re working with a growing IT Managed Services Provider looking for a Customer Success Advisor to join its team.

This is a customer-focused role sitting alongside the Service Desk, ideal for someone who understands how an IT support/MSP environment operates but whose strengths are communication, organisation and customer care.

The Role

• Taking client calls and managing general queries

• Monitoring, dispatching and following up support tickets

• Keeping customers updated on outstanding issues

• Proactively contacting clients for feedback and service follow-ups

• Supporting new client onboarding

• Delivering customer portal demos

• Working closely with the technical Service Desk team

What We’re Looking For

You’ll ideally have experience within an IT MSP or Service Desk environment, with a basic technical understanding and excellent customer service skills.

You’ll be confident speaking with clients, proactive in your approach and comfortable managing multiple queries and tickets at once.

A great opportunity for someone looking to move away from purely technical support and into a more client-focused Customer Success role.