Customer Success Coordinator
Hales Group
Customer Success Coordinator
Salary: £27,000 - £30,000
Location: Office-based with work-from-home on Fridays
Type: Full-time, permanent
About the Role:
We are working with a well-established and growing professional services organisation that specialises in supporting businesses with people-focused solutions.
Due to continued growth, they are looking for a Customer Success Coordinator to join their operations team. This is a highly organised, client-facing role where you will play a key part in ensuring the smooth delivery of projects and services, acting as the link between clients, internal teams, and external consultants.
This is an excellent opportunity for someone who enjoys coordination, relationship management, and working in a fast-paced environment.
Key Responsibilities Project & Client Coordination
- Act as a key point of contact for clients, supporting the delivery of contracted services
- Coordinate multiple projects simultaneously, ensuring timelines and service levels are met
- Set up and manage projects across internal systems and databases
- Allocate work to consultants based on availability and client requirements
- Monitor project progress, identifying risks or delivery issues and escalating appropriately
- Ensure all project documentation is accurate, complete, and accessible
- Support the production of client reports and performance data
- Attend client meetings and contribute to service reviews where required
- Coordinate logistics including scheduling, booking venues, and arranging meetings
- Liaise with stakeholders to ensure smooth and timely delivery of services
- Manage project changes, updating stakeholders on timelines and scope
- Close projects effectively, including gathering feedback and evaluating outcomes
- Monitor project budgets and purchase orders, escalating any concerns
- Process and verify invoices against agreed timescales and delivery
- Support finance processes at project completion, including invoicing
- Maintain accurate client records and project data within CRM systems
- Ensure all data is handled in line with compliance and confidentiality requirements
- Work in line with company policies, procedures, and quality standards
- Maintain strong attention to detail across all communications and documentation
- Build positive relationships with clients, colleagues, and external partners
- Previous experience in a coordination, operations, or administrative role within a B2B environment
- Highly organised with the ability to manage multiple priorities
- Strong communication skills, both written and verbal
- Confident working with systems and databases (CRM experience advantageous)
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- A proactive, team-oriented approach with a strong customer focus
- Salary of £27,000 - £30,000 depending on experience
- Hybrid working with work from home every Friday
- 28 days holiday (including bank holidays) Growing with length of service
- Supportive and collaborative team environment
- Opportunity to develop within a growing organisation
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