Customer Success Executive

Client Success Executive

- Derby (DE21) or Nottingham (NG8) | Hybrid Working

- £30,000 - £40,000 DOE

- 4-Day Working Week (34 Hours) – Full-Time Salary

We're looking for a warm, confident and proactive Client Success Executive to become the voice of our business.

This is a brand-new opportunity where you'll help shape every stage of the client journey. From welcoming new enquiries and qualifying potential clients, to speaking with existing customers about their experiences, you'll ensure every interaction leaves a positive impression and helps us continually improve.

This isn't a sales role in the traditional sense. It's about creating outstanding customer experiences, asking the right questions, building genuine relationships and making sure people feel listened to.

What You'll Be Doing

Your days will be varied and people-focused, including:

• Speaking with new enquiries and understanding their business needs
• Qualifying leads and introducing them to the right specialist within the business
• Contacting existing clients to gather feedback on their experience
• Following up customer satisfaction surveys and ensuring every response receives personal attention
• Having open, honest conversations with clients who decide to leave, understanding why and identifying opportunities to improve
• Recording valuable customer insight and identifying trends that help shape the business
• Keeping CRM records accurate and up to date

About You

We're much more interested in who you are than exactly where you've worked.

You'll probably have around two years' experience in a customer-facing role such as:

• Customer Service
• Hospitality
• Retail
• Sales
• Contact Centre
• Account Management
• Professional Services

Most importantly, you'll be someone who:

• Loves talking to people and building relationships
• Is friendly, approachable and naturally empathetic
• Communicates confidently both over the phone and in writing
• Can ask difficult questions professionally when needed
• Remains positive and resilient, even when conversations don't always go to plan
• Is organised and comfortable keeping records up to date
• Wants to make a genuine difference to customers' experience
• Previous experience using a CRM system would be helpful but isn't essential.

Why Join Us?

• Work just 4 days per week while earning a full-time salary
• Hybrid working from our Derby (DE21) or Nottingham (NG8) office
• Brand-new position with the opportunity to shape the role
• Friendly, supportive and ambitious team
• Genuine opportunities to develop as the business grows

If this role sounds like a good fit for you, we'd love to hear from you! Apply with your CV today.