Customer Success Manager

Customer Success Manager

Woking

£35,000 - £45,000 per annum

Our client is a well-established technology company looking for a client-focused professional to manage a portfolio of accounts and deliver exceptional service experience. The ideal candidate will be confident working with stakeholders, identifying opportunities for improvement, and demonstrating clear value to clients. If you are a proactive and commercially aware relationship-driven professional, please apply now!

Key Responsibilities:

• Build and maintain strong, trusted relationships with client accounts.
• Act as the primary non-technical contact for client service and engagement.
• Oversee onboarding to ensure a smooth transition into managed services.
• Communicate service offerings clearly and demonstrate their business value.
• Drive adoption of services, tools and best practices.
• Lead regular service reviews, focusing on value, outcomes and improvements.
• Turn operational data into clear, meaningful client insights.
• Identify and address service risks, concerns and early signs of dissatisfaction.
• Support client retention and renewals by demonstrating ongoing value.
• Gather client feedback and contribute to continuous improvement across customer success processes.

Requirements:

• Proven experience within customer success, account management, or client relationship roles.
• Background within an IT, SaaS, or MSP environment is desirable.
• Strong written and verbal communication skills, with confidence managing a range of stakeholders.
• Ability to understand service data and translate technical information into clear, accessible insights.
• Highly organised and confident managing multiple client relationships, including handling challenging conversations professionally.

Benefits:

• Free onsite parking
• Company pension
• Free lunch on Fridays!
• Company events