Customer Success Manager in Stoke-on-Trent, Staffordshire
Posted by GCS
£40,000 – £50,000 a year
Stoke-on-Trent · Permanent · Remote working
Customer Success Manager - Team Leader
📍 Hybrid | UK
💰 Competitive Salary + Benefits
We're looking for an experienced Customer Success Manager - Team Leader to lead customer engagement across a portfolio of managed service accounts while supporting and mentoring a Customer Success team.
You'll build strong client relationships, chair service reviews, manage escalations, oversee SLAs and KPIs, and work closely with technical, project, and commercial teams to drive customer satisfaction, retention, and growth.
Key Requirements:
- Experience in Customer Success, Service Delivery, Account Management, or Client Relationship Management
- Background in Managed Services, Cloud, Cyber Security, Infrastructure, or Technology
- Strong stakeholder management and service governance experience
- Knowledge of SLAs, KPIs, service reviews, and customer lifecycle management
- Previous team leadership or mentoring experience desirable
- ITIL Foundation or equivalent experience advantageous
This is an excellent opportunity to join a growing organisation delivering business-critical services within a dynamic technology environment.
Apply now to learn more.
GCS is acting as an Employment Agency in relation to this vacancy.
Application opens at the source listing. Free for jobseekers.