Customer Success Manager

Customer Success Manager – IT Managed Services

Salary: Up to £45,000 per annum
Location: Harrow, London – Hybrid Working
Start Date: Immediate
Job Type: Full-time, Permanent
Working Pattern: Hybrid – Harrow office, home working and client sites

An exciting opportunity has arisen for an experienced Customer Success Manager / Account Manager to join a growing Managed Services Provider delivering end-to-end IT services and technical support to businesses across the UK.

This is a commercially focused role combining customer success, account management and business growth. You will manage an existing portfolio of B2B clients, develop strong long-term relationships and identify opportunities to increase revenue through additional services and solutions.

Key Responsibilities

• Manage and develop a portfolio of B2B customer accounts
• Build strong client relationships and provide an exceptional level of service
• Identify opportunities to increase revenue and grow existing accounts
• Develop new customer relationships and support new business growth
• Work towards monthly, quarterly and annual revenue and margin targets
• Manage sales pipelines, forecasts and commercial opportunities
• Maintain regular contact with customers through calls and face-to-face meetings
• Work closely with internal teams to resolve issues and deliver against customer requirements

About You

We are looking for a commercially minded, customer-focused professional who is confident managing B2B relationships and comfortable working within a fast-paced technology environment.

The successful candidate will ideally have:

• 1–5 years' experience within a B2B account management or customer management role, OR 3–7 years' relevant technical customer service experience within a Managed IT Services (MSP) environment
• Strong B2B customer service and relationship management skills
• Previous IT or Managed Services experience is highly desirable
• Good understanding of sales cycles, pipeline management and forecasting
• Strong commercial awareness with the ability to grow revenue and margin
• Excellent written and verbal communication skills
• Strong organisation, prioritisation and time-management skills
• A proactive, self-starting approach and ability to work without constant supervision
• Full right to work in the UK

What's on Offer?

• Salary up to £45,000 per annum
• Hybrid working across the Harrow office, home and client sites
• Immediate start available
• Career progression and personal development plans
• Funded professional training
• Private medical insurance and company pension
• Modern air-conditioned offices with shower facilities

The position will involve some UK travel to customer sites, so candidates should be comfortable attending regular client meetings when required.

If you have a background in B2B customer success, account management or technical customer service and want a role where you can take ownership of client relationships while contributing directly to commercial growth, we would be keen to hear from you.

Apply today for immediate consideration.