Customer Support Administrator

We are working with a superb forward thinking business who are currently looking for an experienced individual within both areas of Customer Service and Administration to work within a small team and provide excellent customer service. The goal of the role is to increase customer satisfaction, loyalty, and retention and to meet minimum customer expectations and will provide an initial 12 months cover for maternity.

Within this position, you’ll be:

• Taking customer phone calls, dealing with queries and handling complaints
• Assisting with the completion of orders, identifying anything required and helping plan deliveries
• Resolving customer complaints by providing appropriate solutions and alternatives within the time limits and following up to ensure a successful resolution
• Keeping accurate records of customer interactions, processing customer accounts and archiving documents
• Identifying and assessing customer needs to achieve satisfaction
• Providing information on both product and services to resolve any emerging problems that our customer accounts might face with accuracy and efficiency
• Ensuring excellent service standards are delivered to and maintain a high level of customer satisfaction

What our client is looking for:

• People who are genuinely excited to help customers, are patient, empathetic and can communicate effectively
• Experience in providing excellent customer service and support
• Good time management skills and the ability to multi-task and prioritise are crucial
• Strong telephone handling skills and active listening are important

This is a fantastic opportunity to join a market leading business within a pivotal role and excellent opportunities for progression are available to the successful person

Working Pattern and Pay

The working pattern for this role is Monday – Friday, working 37 hours per week ata pay rate between £13.50ph and £13.70ph depending on experience.

Despite this being initially a termporary role, there is a long term opportunity for development and excellent training wihtin a supportive team environment with the potential of a permanent role following an initial 12 Month period.

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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Business in relation to this vacancy.

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