Customer Support Administrator

Customer Support Administrator / Planning Co-ordinator

Oxford

£25k - £28k basic salary + excellent benefits

Our client, a successful, highly regarded family-run civil engineering and utility contractor seeks to hire a Customer Support Administrator / Planning Co-ordinator to play a key part in coordinating repair schedules, supporting operational teams, and delivering excellent outcomes for customers.

About the Role

You’ll be part of a small, friendly Planning team, responsible for booking and scheduling all customer appointments to investigate and repair water leaks on customer supply pipes. You’ll be based at a beautiful rural site in near, Oxford, working closely with customers, field operatives, and supervisors to keep everything running smoothly.

Your key responsibilities:

• Handling inbound and outbound customer calls
• Scheduling and coordinating investigation and repair appointments
• Raising and updating jobs on the database
• Managing emails and written correspondence
• Supporting the wider planning team with day-to-day coordination
• Gatekeeping and ensuring smooth workflow

About You

• You’re someone who thrives in a busy, people-focused role and takes pride in doing things well.
• Strong communication and stakeholder skills
• Planning/scheduling experience (ideally within water/utilities, but not essential)
• An organised, calm, and solution-focused approach
• Confidence using planning or scheduling systems
• Strong IT skills (Microsoft Office & Google Workspace)
• Excellent telephone manner and attention to detail
• Most importantly, you’re a team player who’s flexible, proactive, and positive.