Customer Support Assistant

Noble Recruiting are delighted to be supporting a local authority in recruiting two Customer Support Assistants on a full-time, temporary basis.

Due to the nature of this role, the successful candidates will be required to work on-site only.

JOB PURPOSE

To operate as part of a customer-focused team dealing with telephone and electronic enquiries, with a focus on local authority Environmental Services, including Waste Management & Recycling.

JOB ACTIVITIES

• To respond to and assist members of the public making general and specific enquiries, both in person and by telephone, providing factual information or assistance, or putting them in touch with appropriate officers as required.
• To provide an efficient and effective general administration service to the department.
• Respond flexibly to resource-specific areas of need within the department as they arise.
• To establish and maintain a good general knowledge of all the different facets of the Authority's services and objectives in order to respond to customer queries.
• To attend training and team briefing sessions and participate in the process of continuous improvement in customer service.
• Such other duties as may be required.

PROFESSIONAL & TECHNICAL DEVELOPMENT

• Good GCSE passes or equivalent in English and Mathematics.
• NVQ Level 2 or equivalent in customer service.
• Ability to use IT systems, including the Microsoft Office Suite – Word, Excel etc.

COMPETENCY REQUIREMENTS

The successful candidate will:

• Demonstrate an interest in and understanding of others.
• Adapt to the team and build team spirit.
• Establish good relationships with customers and staff.
• Build wide and effective networks of contacts inside and outside the organisation.
• Focus on customer needs and satisfaction.
• Set high standards for quality and quantity.
• Appropriately follow instructions from others without unnecessarily challenging authority.
• Work productively in a high-pressure environment.

Important Notice

Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer. With over 17 years of industry experience, we specialise in permanent recruitment and the provision of temporary workers.

By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy on our website.

Application Status: Due to the high volume of applications received, if you do not hear from us within 14 days, your application has unfortunately not been successful on this occasion.