Customer Support Coordinator

Do you enjoy solving problems and supporting customer enquiries?

Want to play a key role in helping customers confidently navigate digital platforms while working in a fast-paced, collaborative environment?

Come and join our Customer Onboarding team, where you’ll help deliver a seamless experience for our customers throughout their journey with Daikin. 

What’s In It For You?

Daikin UK care about what they do and who helps them do it, putting strong emphasis on supporting and rewarding their people throughout their careers. This includes:

•    Competitive salary and bonus potential
•    Hybrid / flexible working
•    Private medical and personal accident insurance
•    7% employer pension contribution
•    Ongoing training, development and career progression opportunities
•    Supportive team environment

How You Can Play Your Part:

As part of the Customer Onboarding team, you will play a key role in supporting internal and external stakeholders to effectively access and use Daikin systems. You will guide users on processes, resolve access and account queries, manage Stand By Me customer enquiries, and work with internal teams to deliver a smooth and efficient customer experience.

You Will:

• Manage customer enquiries through the MyDaikin inbox
• Process, track and complete Daikin ID creation and access requests within agreed service levels
• Support users with account access, permissions, login issues and profile updates
• Investigate customer-reported issues relating to system access, functionality or user experience
• Support the end-to-end processing of Stand By Me applications and associated workflows
• Gather relevant information and coordinate with internal teams to resolve complex queries efficiently
• Deliver guidance and support to new and existing customers throughout their journey with Daikin, helping to minimise delays and improve customer experience

About You:

This is a great opportunity for someone who is organised, customer-focused and enjoys responding to and resolving customer queries in a fast-moving environment. You will be a proactive problem solver who takes ownership of issues and is committed to delivering excellent customer outcomes.

You will bring:

• Excellent communication skills, with the ability to provide clear guidance and support to our customers
• A highly organised, proactive approach with the ability to manage high-volume workloads
• Strong customer service experience and great attention to detail
• Confident working with systems such as CRM, SAP and other digital platforms 
• Ability to manage multiple priorities in a high-volume environment

Your Interview Journey:

Interview 1: Introduction and Exploration Call
With: Recruitment Team
Purpose: Learn more about Daikin and share your experience, motivations and career goals

Interview 2: Structured Interview
With: Hiring Manager
Purpose: Deep dive into your experience and suitability for the role

About Us:

Daikin UK Ltd provides innovative, premium indoor climate management solutions across residential, commercial and industrial markets. With over 100 years of innovation, Daikin has built a global reputation for quality and technology.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe this drives innovation, performance and success.