Customer Support Engineer

We are seeking a Customer Support Engineer in Northamptonshire to provide technical support to customers across the installation, maintenance and operation of specialist technical systems.

This is an excellent opportunity for an engineer with a strong technical and customer-facing background to work across UK and worldwide projects, supporting customers, site activities, technical troubleshooting, demonstrations and training.

Please note: Unfortunately, visa sponsorship is not available for this position.

Key Responsibilities of a Customer Support Engineer

• Provide technical support to customers across the installation, operation and maintenance of specialist technical systems.

• Carry out site surveys across UK and worldwide locations, including fixed, mobile and ship-based sites.

• Install and support the commissioning of specialist communication and monitoring systems.

• Support the installation and maintenance of air-to-ground communication links worldwide.

• Carry out 2nd line repairs and technical fault finding within the factory workshop.

• Support Factory Acceptance Testing both in the UK and worldwide.

• Attend customer sites to provide maintenance and technical support.

• Support customer trials and assist with the preparation of trial plans.

• Provide technical support during customer demonstrations.

• Produce technical documentation, including system manuals and white papers.

• Develop and deliver technical training courses covering specialist equipment.

• Capture customer technical requirements and provide technical input to support the Sales team.

• Coordinate installation materials, shipping and customs documentation where required.

Requirements of a Customer Support Engineer:

• Experience in a technical customer support, field service, engineering or similar role.

• Experience supporting complex technical systems, ideally within communications, defence or a related industry.

• Strong fault-finding and problem-solving skills, with the ability to diagnose and resolve technical issues.

• Experience with installation, maintenance, testing or commissioning of technical equipment.

• Excellent communication and customer-facing skills, with the ability to build strong relationships with customers.

• Ability to explain technical information clearly to a range of audiences.

• Strong organisational and time-management skills, with the ability to manage multiple customer requirements.

• Experience producing technical documentation, reports or system manuals would be beneficial.

• Experience delivering technical training would be advantageous.

• High attention to detail and a strong understanding of working within regulated or compliance-driven environments.

• Willingness and ability to travel extensively across the UK and internationally.

Please note: Unfortunately, visa sponsorship is not available for this position.

If you are interested and want to learn more about the Customer Support Engineer position, please apply