Customer Support/Project Coordinator

Brampton Recruitment Ltd

A fantastic opportunity has arisen for a Customer Support/Project Coordinator to join a leading manufacturing business that is well established within its specialist market. You will be working in a fast- paced, dynamic environment as part of a warm and friendly team, where collaboration and customer focus
are key. This is an exciting role offering variety, responsibility, and the chance to make a real impact.
 
Job Description:
  • As the Customer Support/Project Coordinator you will service ALL customers (existing and potential) accounts to ensure effective and efficient delivery to the client base.
  • Co-ordinate shelving installation activities with customers, installation teams and internal departments ensuring all schedules, site requirements and health & safety documentation are effectively managed to achieve successful project delivery
  • As the Customer Support/Project Coordinator you will be dealing promptly and efficiently with all enquiries from the customers within 48 hours
  • Dealing with customer complaints and ensuring they are addressed in line with company policies and procedures and responding within 24 hours
  • Attend internal and external customer meetings as well as site visits
  • To be a team player, own and cross departmental.
  • To follow all procedures issued by the company and continuously improve/maintain procedures to ensure maximum efficiency.
  • As the Customer Support/Project Coordinator you will be sales Order processing
  • Dealing with breakdowns
  • Preparation of quotes 
Candidate Requirements: 
  • Previous experience within a customer focused role is essential
  • Previous experience working within a manufacturing, engineering environment would be highly preferred
  • Excel (basic - intermediate)
  • Strong administrative skills
  • Exceptional verbal and written communication is essential
  • Excellent attention to detail
  • Exceptional telephone manner with the ability to communicate on all levels
  • Highly organised with the ability to work to strict deadlines
This role is commutable from: Stoke on Trent, Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Uttoxeter, Leek, Talke, Kidsgrove, Biddulph, Congleton and surrounding areas
 
This role would suit candidates with the following experience: Sales Administrator, sales administration, sales order processor, sales support
  
Hours: Monday - Friday 9:00 am – 5:00 pm
Salary: DOE
  
Benefits:
  • Healthcare cash plan scheme (not PMI) after probationary which is 6 months
  • Income protection after 3 years
  • Death in service (after 12 months)
  • Employee of the year 
  • Pension - standard 3% and 5%
  • Free parking
  • There is no company sick pay - standard SSP
  • Holidays: 33 days holiday (inc 8 bank holidays) - some of these days to be kept for Xmas shutdown
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
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