Customer Support Rapid Response Adviser

Looking for a rewarding customer service role? Join our Rapid Response Team as a Customer Support Adviser and make a real difference every day.

The purpose of this role is to engage with customers who have been referred to the Restart Scheme but are not attending their mandatory appointments. You will work closely with these individuals to understand and overcome any barriers to attendance, support their re-engagement with the programme, and help them progress towards sustainable employment.

Where customers cannot be successfully re-engaged, you will identify when formal compliance processes need to be initiated. Working closely with the Customer Administration Team, you will ensure these processes are completed accurately, efficiently, and in line with programme requirements.

You'll also be responsible for the administration and compliance of VEX vouchers, ensuring they are processed accurately, efficiently, and in accordance with all relevant compliance standards.

Our ideal candidate will be highly organised and able to manage a high-volume caseload while maintaining exceptional attention to detail and adherence to compliance requirements. You'll have excellent communication and relationship-building skills, with the ability to engage positively with customers and colleagues alike. A proactive approach, resilience, and the ability to thrive in a fast-paced, target-driven environment are essential.

This role will be a positive ambassador for Restart and Seetec. 

Be proud to help our communities build back better, to ensure no one is left behind

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £27,000  p.a.  (dependent on experience) with these great benefits:
 

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy  additional  days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There’s an easy to apply route below to upload your CV! 

If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed) .

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make. 

Location:   The requirement of this role will be a ‘remote’ service. Based in either one of our Hubs or Homeworking within commutable distance of our Exeter hub.  

Hours:  37 hours per week 

Closing Date: 02 September 2026

Skills and Experience 

Essential

• Positive, service-oriented attitude with at least one year’s experience in a customer service or employability focused operational role.

• Strong relationship-building skills, with the ability to develop and maintain positive working relationships.

• IT literate, with experience using Microsoft Office applications, Microsoft Teams, and customer databases/systems.

• Resilient and adaptable, with the confidence to perform effectively in a fast-paced and sometimes high-pressure environment.

• Self-motivated, with the flexibility to work independently and collaboratively as part of a team.

• Skilled in managing high-volume caseloads while maintaining accuracy and attention to detail.

• Committed to consistently meeting quality and compliance standards.

Desirable

• An understanding of the challenges individuals may face when moving into employment.
• Experience of working in a fast-paced, performance-focused environment.

• Knowledge of delivering services in line with defined quality standards and compliance requirements.