Data and Performance Manager

Data and Performance Manager

Contract: Government
Location: Birmingham, B37 7YN (Hybrid)
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Data and Performance Manager to lead the development, management, and continuous improvement of contract performance, reporting, and data analysis.

This role is responsible for ensuring the delivery of high-quality, accurate, and timely data that supports strategic decision-making, service improvement, and overall contract performance.

Job Description

Working collaboratively across operational and support teams, you will help embed a data-driven culture, improve data quality, and provide actionable insights that enhance operational effectiveness and outcomes.

You will also play a key role in system optimisation, data governance, stakeholder engagement, and continuous improvement initiatives across a government contract.

Key Responsibilities

• Develop and produce regular operational performance reports across the contract.
• Monitor performance trends, identifying risks, issues, and opportunities for improvement.
• Produce accurate and insightful reports for senior leadership and key stakeholders.
• Lead performance review processes and constructively challenge underperformance.
• Conduct advanced data analysis to identify patterns, trends, and actionable insights.
• Oversee data collection, validation, governance, and quality assurance across systems.
• Manage work order reconciliations and ensure alignment between CAFM and integrator systems.
• Support system development, automation, testing, deployment, and digital transformation initiatives.

Person Specification

• Proven experience in performance management, data analysis, or business intelligence roles.
• Experience working within Facilities Management (FM) environments, with strong CAFM systems knowledge.
• Advanced Power BI and Excel skills, with the ability to analyse and interpret large datasets.
• Experience with API integrations, system-to-system data alignment, and reporting tool development.
• Strong understanding of KPIs, targets, performance frameworks, and work order reconciliation processes.
• Excellent analytical skills, with a strong commitment to data accuracy, governance, and quality.
• Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
• Strong stakeholder management, communication, and relationship-building skills, with experience supporting system testing, deployment, and change initiatives.