Data Centre Support Engineer - Slough
iCobus Limited
We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. We have successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
We are seeking a Data Centre Support Engineer to deliver high‑quality infrastructure support within a critical data centre environment. This is a hands-on role supporting IMACD services, fault resolution, installations, decommissions and ongoing maintenance, working closely with client teams to ensure service excellence and SLA compliance.
The role operates on a shift pattern within a 24x7x366 environment and reports to the Data Centre Supervisor.
What you’ll be doing as our Data Centre Support Engineer:
- Deliver IMACD services, including installations, moves, upgrades, refreshes, and decommissions of IT infrastructure
- Rack, stack, and decommission servers, network hardware, and associated equipment within data centre environments
- Install, manage, label, trace, and recover structured cabling (copper and fibre) in line with client standards
- Provide first-line hardware and infrastructure support, including component swaps, diagnostics, and assisted fault resolution
- Support incident and change management processes by following approved procedures and escalation paths
- Maintain accurate documentation, asset records, work orders, and ticket updates within client and ONNEC systems
- Carry out technology space inspections and ensure housekeeping and safety standards are maintained
- Escort and supervise third-party vendors and client teams working within secure technology areas
- Ensure full compliance with health & safety, quality, and client-specific operational requirements
- Participate in shift handovers, 24x7 rota coverage, and out-of-hours or weekend activities as required
Essential
- Experience working in a data centre environment (IMACD / hardware deployment)
- Knowledge of structured cabling (copper and fibre) and data centre standards
- Experience with ticketing and asset management systems
- Strong attention to detail with the ability to follow processes and procedures
- Ability to work independently and as part of a team in a fast‑paced environment
- Flexible approach to shift work, including nights and weekends
- Competent in MS Office (Outlook, Word, Excel)
- CompTIA A+, Network+ or similar IT certifications
- Experience within a banking or enterprise IT environment
- Previous data centre or structured cabling certifications (e.g. BICSI)
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