Data Centre Technician 24/7 at Exponential-e, Cove, Hampshire

Hours: 24/7 shift, 4 on 4 off (2 days 7am-7pm, then 2 nights 7pm-7am, then 4 days off)

Overall purpose of the job:

Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date:

Key responsibilities for this job:

• Installation of server, network and storage hardware with associated cabling/patching
• Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
• Decommission hardware and prepare for shipping whilst coordinating with third party couriers
• Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
• Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
• Perform audit work for clients cabling and hardware and produce supporting documentation
• Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
• Act as an access host for visitors of our clients to their Data Centre's
• Maintain a professional and disciplined approach at all times when working within client Data Centre's
• Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
• Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
• Show competency with local policies and procedures of our third-party Data Centre providers
• Ensure Data Centre’s are in a clean and presentable manor at all times
• Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
• Provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients

Skills and experience required:

• Role is suitable for candidates with some prior hands-on technical experience. While previous data centre experience is not required, you must have experience working with copper and fibre cabling and be comfortable learning in a data centre environment
• You must be able to pass security checks for this job, including SC, NPPV3 and BPSS clearance
• Full UK Driving License and your own personal car is essential for this position
• Excellent written and verbal communication skills
• Ability to work well under pressure whilst maintaining attention to detail
• Well organised and self-motivated with the ability to work alone and as part of a team
• Willingness to learn with a friendly, professional and flexible attitude